Customer Service & Claims

Sirkka Networks provide customers with multiple reliable methods to quickly submit a claim

    Submit Online

Insured Name (Required)

Assistance Number (Required)

Telephone Number (Required)

Corresponding E-mail(Required)

Claimed Benefits (Please select one or more from below)

Details (Required)

Upload Documents (Required): Please follow the instructions in your insurance policy to provide relevant documents and pictures/scanned image of required information for claims. If you've got too many or too big files, please adjust the file size accordingly, or submit in batches.

Statement (Required)

    WeChat Mini Program

We recommend that you report and/or submit claims using our WeChat mini program 境外旅游险自助理赔,which is easy, fast and automatic:

    Sirkka Hotline

For assistance to report or submit a claim, please contact our 24/7 global claims and assistance service hotline, a phone number on your assistance card starting with +44 800.


Please send your assistance number, claimant’s name, accident time, accident location, the cause of the accident, and other relevant information to Please refer to the terms and conditions of the insurance policy wording that you have received at the time of purchasing the insurance.